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General
Question: My delivery is delayed. Why?
The COVID-19 pandemic has caused delays and challenges across the eCommerce landscape. Please know all essential employees (at our warehouse, DHL, and the USPS) are working hard and doing their best to get packages to our customers.
Your order will be delivered but may be delivered later due to local and global restrictions. Once your order has been shipped, you will receive an email with all your tracking information.
Please remember that because of delays, we are experiencing an overwhelming amount of calls, emails, and chats.
We appreciate your patience and trust in this challenging time.
Question: I have a question. Can I talk to someone?
Of course. Check out our Contact Us page. There are numerous ways on there where you can be in touch.
Buzz B-Gone Zap
Question: Does Blaux In Home produce Ozone?
Blaux In Home does not produce harmful ozone which is not safe for children or pets. Blaux relies on high-tech electronic ionization that does not output dangerous Ozone.
Question: Does the Blaux In Home help get rid of odors?
Yes, when the Blaux In Home is used with the activated charcoal bags, you’ll notice a significant reduction in the unpleasant smells occupying a space.
Question: How many Blaux should be used in a home or office?
Typically you should use one Blaux In Home in every room with the exception of the kitchen where most people prefer two units.
Question: Are there options for adding different scents?
The Blaux In Home currently offers 3 assorted scents to enhance the aroma of any room. These fragrances include Pacific Linen, Yuzu Fresh, and Calming Lavender.
Question: Is Blaux In Home any different than any other plug-in deodorizer?
Blaux In Home is very different as most plug in deodorizers rely upon covering up smells. Blaux ionizes the air to take out large particules, and allows you to filter with charcoal or scented pouches for cleaner air.
Question: Does the Blaux In Home work without the charcoal pouches?
Yes, on its own, the Blaux In Home dispenses negatively-charged ions that effectively target airborne pathogens. However, for a thorough deodorizing of the space, you’ll want to use it with the charcoal filtering pouch inserts.
Question: How long do the active charcoal pouches last?
Depending on the level of humidity and the type of odors being eliminated, most pouches last for around a month, though some people may wish to change the pouches more often for optimum freshness.
Question: How do I get Charcoal Filters for Blaux In Home?
Charcoal filters for Blaux In Home are available monthly with VIP membership.
Personal Fan
Question: What is Blaux Personal Fan?
Blaux Personal Fan is a personal fan with dual output. It has patented design and technology and ensures adjustable air flow to your neck and head.
Question: How does the Blaux Personal Fan work?
Blaux Personal Fan wraps neatly around your neck to circulate cool, fresh air. Simply aim the nozzles to point in any direction you desire to give yourself optimum cooling. The three fan modes make cooling a fully-customizable experience.
Question: What types of batteries does it take?
The Blaux Personal Fan contains a 3000mAh rechargeable lithium battery that is conveniently powered using a standard USB cable. No need to worry about stocking up on batteries. Charge it overnight and you’re ready to wear it all the next day.
Question: Does the device feel warm on my neck?
No, because the Blaux Personal Fan blows cool, refreshing air around you, it effectively whisks away heat. You'll enjoy the cooling sensation the Blaux Personal Fan provides on a hot day.
Question: I have long hair, will Blaux pull my hair into the fan?
NO, Blaux has a patented technology to keep your hair or clothes from being caught into the fan.
Question: Why is this product on pre-order?
This is a pre-order product because the supply chain and logistics are currently disrupted.
Question: When can I expect my pre-order product to be delivered?
We expect your product to be delivered no later than {date+20}, but it could be delivered as early as {date+14}. We will send you an email with the tracking number as soon as your order ships. Please support us during this time with patience on delivery and we will get your product to you as quickly as possible.
Question: What happens when you pre-order?
- What happens when you pre-order:- Place your pre-order
- Take advantage of pre-order pricing and guarantee your product delivery before {date+20} - Receive your order- Your order will ship before {date+14}
- Orders will be fulfilled according to time of purchase - Try it for 30 days under our guarantee- Use the product and satisfy yourself that it’s right for you.
- Enjoy- Experience the benefits of your order
- Or in the unlikely case that it is not for you, kindly return your order or contact customer service for a hassle-free return.
Wearable AC PLUS
Question: What makes Blaux Wearable AC PLUS stand out from the regular personal fan?
Blaux Wearable AC PLUS is an advanced model of the standard Blaux Personal Fan with additional antibacterial filtering, onboard ionizer to reduce the amount of allergens and dust you breathe, and advanced personal cooling.
Question: What is Blaux Wearable AC PLUS?
Blaux Wearable AC PLUS is a personal fan with dual output. It has patented design and technology and ensures adjustable air flow to your neck and head.
Question: How does the Blaux Wearable AC PLUS purify the air?
The device works as an ionizer, purifying the air you breathe. By electronically charging the environment’s molecules with negatively charged ions, you help eliminate traces of harmful airborne bacteria and particulate matter by weighing it down so it falls to the ground. The dual fans and changeable filters prevent these contaminants from getting into your lungs.
Question: What is particulate matter?
Particulate matter (also called particle pollution) is the name for the solid particles and liquid droplets found in the atmosphere. Common examples include dust, smoke, pollen, and smog. The Blaux Wearable AC PLUS reduces the impact these small particles can have on your health.
Question: What types of batteries does it take?
The Blaux Wearable AC PLUS contains a 3000mAh lithium battery that is conveniently powered using a standard USB cable (included). No need to worry about stocking up on batteries. Charge it overnight and you’re ready to wear it all the next day.
Question: Does the device feel warm on my neck?
No, because the Blaux Wearable AC PLUS blows clean, filtered air around you, and it also features a patented cooling plate that whisks away the heat. You’ll enjoy the cooling sensation the Blaux Wearable AC PLUS provides on a hot day.
Question: I have long hair, will Blaux pull my hair into the fan?
No, Blaux has a patented technology to keep your hair or clothes from being caught in the fan.
Question: Is shipping included?
The world is experiencing a major crisis that is causing shipping and delivery delays and increased and unknown costs. We do not include shipping in your pricing so that at the time your product is ready to ship, the best available shipping will be used.
Question: Why is this product on pre-order?
This is a pre-order product because the supply chain and logistics are currently disrupted.
Question: When can I expect my pre-order product to be delivered?
We expect your product to be delivered no later than {date+20}, but it could be delivered as early as {date+14}. We will send you an email with the tracking number as soon as your order ships. Please support us during this time with patience on delivery and we will get your product to you as quickly as possible.
Question: What happens when you pre-order?
- What happens when you pre-order:- Place your pre-order
- Take advantage of pre-order pricing and guarantee your product delivery before {date+20} - Receive your order- Your order will ship before {date+14}
- Orders will be fulfilled according to time of purchase - Try it for 30 days under our guarantee- Use the product and satisfy yourself that it’s right for you.
- Enjoy- Experience the benefits of your order
- Or in the unlikely case that it is not for you, kindly return your order or contact customer service for a hassle-free return.
Blaux Heatcore
Question: What is the Blaux Heatcore?
The Blaux Heatcore is a lightweight, compact ceramic heating device meant to be used on desktops, countertops, or any other flat surface in a small to medium sized room.
Question: How does the Blaux Heatcore work?
The Blaux Heatcore works by gradually warming up the room using one of the 3 preset settings to suit your comfort.
Question: What does the Blaux Heatcore filter out?
The filter will catch dust and prevent mold from growing if there is moisture in the air.
Question: How often do you need to change the filter?
It depends on your environment. If it seems clogged with dust or particles, we would highly recommend changing the filter.
Question: Is the Blaux Heatcore safe?
Yes. The Blaux Heatcore is safe. But with any heating device, it is always recommended not to leave the device running while unattended or have it running on an uneven surface.
Question: Where should I set up the Blaux Heatcore?
It is best recommended to set up the Blaux Heatcore on a flat surface and away from objects or material that may easily catch on fire.
Blaux Bidet
Question: How much water can it hold?
It can hold approximately 140 mL.
Question: What’s the best solution to use with the Blaux Bidet?
The best solution to use is fresh, room-temperature tap water.
Question: Does this device require batteries?
No batteries required. The device comes with a charging dock and utilizes a rechargeable battery.
Question: Is it uncomfortable to use?
No, Blaux Bidet gives you a comfortable flow rate to avoid irritation, pain, and unpleasantness.
Blaux Portable Heater
Question: Is Portable Heater safe to use?
Yes it is! In case it gets knocked over, it will automatically shut off to avoid risk of fire.
Question: Does the Portable Heater save you money?
By heating just your immediate surroundings, you can save big bucks not paying to heat up your entire home.
Question: Is Portable Heater difficult to carry around?
Not in the slightest! The Portable Heater is lightweight enough to be carried with you anywhere.
Question: Does Portable Heater make a lot of noise when you use it?
Not at all! The Portable Heater makes about the same noise as a fan.
Question: Where should I set up the Portable Heater?
The easy-to-read OLED screen displays your heart rate and the estimated oxygen saturation content in your blood. A normal resting heart rate is 60 – 100 beats per minute for most adults. A reading of 95% and above is considered normal for oxygen levels, while 92% or less is cause for concern.
